Not every complaint is reportable. Every complaint may need assessment.
A good vigilance system does not begin with a deadline. It begins with accurate intake, clinical and technical context, product identification, traceability and a disciplined assessment of what happened, what could happen, and whether a causal relationship with the device is reasonably possible.
Manufacturers remain central to formal MDR/IVDR vigilance reporting, while authorised representatives, importers, distributors, healthcare institutions, professionals and patients can all create information that must reach the right safety process quickly.